national suicide and mental-health crisis support network

988 Suicide & Crisis Lifeline

A national crisis line network providing 24/7 call, chat, and text support for suicidal crisis, emotional distress, mental health, and substance-use crises. 988 remains an important public resource, but it is capped below A because its own policy allows emergency-service escalation, including 911 or police, in imminent-risk situations when a less invasive safety plan cannot be made.

Why this matters: 988 is important because a simple number can route people to help at the moment when complex mental-health navigation would fail, but callers should know that it is not a no-police or no-active-rescue line.

Letter grade B Qualified High confidence (AI) Rubric gcd-rubric-v1 Parent / owner: United States Federal Government Last reviewed May 13, 2026

988 is listed separately because people encounter it as a direct crisis resource; SAMHSA and the federal crisis system are the public parent infrastructure.

Final Score 42* B - Qualified

BQUALIFIED42 pts

* Tentative scaffolding score. Not human-checked or final.

Base Material52

Bonus+9

Cap49Crisis-line active-rescue cap: nonconsensual emergency-services, law-enforcement, or involuntary psychiatric escalation risk keeps crisis hotlines below A unless consent-based safeguards are documented

After Cap49

Penalties-7

!Not Verified

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Owned by United States Federal Government

The parent profile is currently rated F (Malignant, -17*). This subsidiary is not mechanically capped at the parent score, but parent control is part of the ownership, governance, policy, accountability opacity, reversibility, and harm analysis.

Evaluation Overview

B - Qualified

The score turns mainly on Extraction, with the largest penalty coming from Coercive Violence.

Strengths

Extraction8/10
Solidarity with the Unemployed7/7
Loss-Bearing Fidelity7/7

Penalties

Coercive Violence-5
Surveillance Capture-1
Ideological Disavowal-1

Evidence state

ConfidenceHigh confidence (AI)
ThoroughnessDeveloped (AI)
Linked claims17
Direct axis claims17
Coverage16/16

Scoring Axes

Axis	Score	Why this score
Ownership ? Control rights: shareholder-dominated at 0, worker cooperative control at 10.	5 / 10	988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. On Ownership, 988 Suicide & Crisis Lifeline belongs in the positive middle because it provides real public utility and reduces a practical power imbalance. It remains below the strongest entries where federal bureaucracy, partner variation, limited hours, data sensitivity, or less direct governance weakens user control. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. [1] context 988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource. [2] context 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. [3] context 988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. [4] context 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. [5] context 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. [6] context 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. [7] context 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. [8] context 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. [9]
Governance ? Binding decision authority: centralized control at 0, democratic stakeholder control at 10.	5 / 10	988 Suicide & Crisis Lifeline's linked public materials show the decision structure and accountability context behind the public-facing help resource. 988 Suicide & Crisis Lifeline's linked public materials show the decision structure and accountability context behind the public-facing help resource. On Governance, 988 Suicide & Crisis Lifeline belongs in the positive middle because it provides real public utility and reduces a practical power imbalance. It remains below the strongest entries where federal bureaucracy, partner variation, limited hours, data sensitivity, or less direct governance weakens user control. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence context 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. [1] 988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource. [2] context 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. [3] context 988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. [4] context 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. [5] context 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. [6] context 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. [7] context 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. [8] context 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. [9]
Extraction ? Surplus allocation, wage share, CEO pay ratio, margins, and structured extraction judgment.	8 / 10	988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. On Extraction, 988 Suicide & Crisis Lifeline sits near the top of this resource category because the public-facing service directly reduces dependency, crisis exposure, legal confusion, medical bureaucracy, or access barriers without turning the user into a monetized lead. The value stops short of perfect where the resource depends on outside funding, partners, or uneven local implementation. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence context 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. [1] context 988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource. [2] 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. [3] context 988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. [4] context 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. [5] context 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. [6] context 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. [7] context 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. [8] context 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. [9]
Labor Sovereignty ? Worker power: coercive conditions at 0, co-determination or ownership at 7. Employee dissatisfaction matters only when source-backed evidence shows concrete limits on worker agency, such as coercive scheduling, retaliation, wage theft, harassment, unsafe conditions, suppression of worker voice, or extreme turnover.	5 / 7	988 Suicide & Crisis Lifeline's public record gives limited direct evidence about whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. 988 Suicide & Crisis Lifeline's public record gives limited direct evidence about whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. On Labor Sovereignty, 988 Suicide & Crisis Lifeline belongs in the positive middle because it provides real public utility and reduces a practical power imbalance. It remains below the strongest entries where federal bureaucracy, partner variation, limited hours, data sensitivity, or less direct governance weakens user control. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence context 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. [1] context 988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource. [2] context 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. [3] 988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. [4] context 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. [5] context 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. [6] context 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. [7] context 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. [8] context 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. [9]
Solidarity with the Unemployed ? Treatment of exits and nonworkers, including severance, redeployment, and non-competes.	7 / 7	988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. On Solidarity with the Unemployed, 988 Suicide & Crisis Lifeline sits near the top of this resource category because the public-facing service directly reduces dependency, crisis exposure, legal confusion, medical bureaucracy, or access barriers without turning the user into a monetized lead. The value stops short of perfect where the resource depends on outside funding, partners, or uneven local implementation. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence context 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. [1] context 988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource. [2] context 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. [3] context 988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. [4] 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. [5] context 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. [6] context 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. [7] context 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. [8] context 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. [9]
Loss-Bearing Fidelity ? Willingness to absorb costs to preserve values, workers, users, and public obligations.	7 / 7	988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. On Loss-Bearing Fidelity, 988 Suicide & Crisis Lifeline sits near the top of this resource category because the public-facing service directly reduces dependency, crisis exposure, legal confusion, medical bureaucracy, or access barriers without turning the user into a monetized lead. The value stops short of perfect where the resource depends on outside funding, partners, or uneven local implementation. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence context 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. [1] context 988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource. [2] context 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. [3] context 988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. [4] context 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. [5] 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. [6] context 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. [7] context 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. [8] context 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. [9]
Market Conduct ? Pricing fairness, switching costs, lock-in, and rent extraction.	5 / 5	988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. On Market Conduct, 988 Suicide & Crisis Lifeline belongs in the positive middle because it provides real public utility and reduces a practical power imbalance. It remains below the strongest entries where federal bureaucracy, partner variation, limited hours, data sensitivity, or less direct governance weakens user control. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence context 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. [1] context 988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource. [2] context 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. [3] context 988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. [4] context 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. [5] context 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. [6] 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. [7] context 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. [8] context 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. [9]
Product Integrity ? Preservation of quality rather than degradation for monetization.	5 / 5	988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. On Product Integrity, 988 Suicide & Crisis Lifeline belongs in the positive middle because it provides real public utility and reduces a practical power imbalance. It remains below the strongest entries where federal bureaucracy, partner variation, limited hours, data sensitivity, or less direct governance weakens user control. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence context 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. [1] context 988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource. [2] context 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. [3] context 988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. [4] context 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. [5] context 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. [6] context 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. [7] 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. [8] context 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. [9]
Scale Integrity ? Whether growth improves or degrades fairness and accountability.	5 / 5	988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. On Scale Integrity, 988 Suicide & Crisis Lifeline belongs in the positive middle because it provides real public utility and reduces a practical power imbalance. It remains below the strongest entries where federal bureaucracy, partner variation, limited hours, data sensitivity, or less direct governance weakens user control. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence context 988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation. [1] context 988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource. [2] context 988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users. [3] context 988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model. [4] context 988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets. [5] context 988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress. [6] context 988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry. [7] context 988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs. [8] 988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases. [9]

Penalties

Penalty	Applied	Why this penalty
Coercive Violence ? Direct or institutionally enabled killing, torture, detention abuse, armed repression, forced displacement, violent domination, or nonconsensual crisis-line emergency escalation that exposes callers to confinement or force. Range: -30 to 0.	-5	988 Suicide & Crisis Lifeline warrants a stronger Coercive Violence penalty because its own policy permits nonconsensual emergency-service escalation, including 911, police, or sheriff,… 988 Suicide & Crisis Lifeline warrants a stronger Coercive Violence penalty because its own policy permits nonconsensual emergency-service escalation, including 911, police, or sheriff, when imminent-risk criteria are met and less invasive safety planning cannot be made. The penalty is not a finding that every contact triggers police; it reflects the coercive tail risk of a suicide hotline that callers may reasonably approach expecting confidential support. Calibration notes Comparative anchor: Crisis-line active-rescue calibration: lines that reserve nonconsensual police, 911, emergency-service, or involuntary psychiatric escalation cannot score like consent-based peer support; deceptive or frequent escalation should be capped more severely. Linked evidence 988 Suicide & Crisis Lifeline's public record makes Coercive Violence relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. [14] 988 Lifeline public FAQ materials say emergency services, including 911, police, or sheriff, may be contacted when harm is imminent or in progress and less invasive collaborative safety planning cannot be made. [15]
Surveillance Capture ? Invasive surveillance, unreasonably non-optional tracking, facial recognition, biometric identification, or AI behavior scanning of customers, workers, bystanders, or the public. Range: -5 to 0.	-1	988 Suicide & Crisis Lifeline's public record makes Surveillance Capture relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. 988 Suicide & Crisis Lifeline's public record makes Surveillance Capture relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. This creates a Surveillance Capture penalty because the resource touches sensitive personal need, crisis information, government eligibility, or emergency response, where privacy, coercion, disclosure, and institutional framing matter. The penalty is limited where the evidence shows managed risk rather than a business model built around exploitation. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence 988 Suicide & Crisis Lifeline's public record makes Surveillance Capture relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. [16]
Ideological Disavowal ? Concealed ideology presented as neutrality, expertise, professional necessity, public-service administration, market inevitability, or non-ideological common sense while exercising power. Range: -3 to 0.	-1	988 Suicide & Crisis Lifeline's public record makes Ideological Disavowal relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. 988 Suicide & Crisis Lifeline's public record makes Ideological Disavowal relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. This creates a Ideological Disavowal penalty because the resource touches sensitive personal need, crisis information, government eligibility, or emergency response, where privacy, coercion, disclosure, and institutional framing matter. The penalty is limited where the evidence shows managed risk rather than a business model built around exploitation. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence 988 Suicide & Crisis Lifeline's public record makes Ideological Disavowal relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. [17]

Bonus Credits

Bonus	Credit	Why this credit
Openness to Dissent ? Credit for tolerating internal, user, customer, worker, and public dissent without retaliation, capture, or viewpoint laundering.	2 / 3	988 Suicide & Crisis Lifeline's public record makes Openness to Dissent relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. 988 Suicide & Crisis Lifeline's public record makes Openness to Dissent relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. This adds Openness to Dissent credit because the resource gives people unusually clear, free, rights-respecting, or dependency-reducing help in a domain where paid markets and bureaucracies often fail. The credit is limited where the practice is not fully peer-run, not universally available, or still depends on outside systems. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence 988 Suicide & Crisis Lifeline's public record makes Openness to Dissent relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. [10]
Constitutional Spirit ? Credit for respecting constitutional rights and civil-liberties norms even where private law does not strictly require it.	2 / 3	988 Suicide & Crisis Lifeline's public record makes Constitutional Spirit relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. 988 Suicide & Crisis Lifeline's public record makes Constitutional Spirit relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. This adds Constitutional Spirit credit because the resource gives people unusually clear, free, rights-respecting, or dependency-reducing help in a domain where paid markets and bureaucracies often fail. The credit is limited where the practice is not fully peer-run, not universally available, or still depends on outside systems. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence 988 Suicide & Crisis Lifeline's public record makes Constitutional Spirit relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. [11]
Good Deal ? Credit for unusually fair value: durable quality, fair pricing, low lock-in, and clear customer surplus.	3 / 3	988 Suicide & Crisis Lifeline's public record makes Good Deal relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. 988 Suicide & Crisis Lifeline's public record makes Good Deal relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. This adds Good Deal credit because the resource gives people unusually clear, free, rights-respecting, or dependency-reducing help in a domain where paid markets and bureaucracies often fail. The credit is limited where the practice is not fully peer-run, not universally available, or still depends on outside systems. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence 988 Suicide & Crisis Lifeline's public record makes Good Deal relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. [12]
Cost Transparency ? Credit for clear posted prices, all-in fees, unit costs, public rate cards, margin/cost visibility, or surplus-allocation transparency, especially in markets where opaque quotes, hidden fees, or individualized pricing are normal.	2 / 3	988 Suicide & Crisis Lifeline's public record makes Cost Transparency relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. 988 Suicide & Crisis Lifeline's public record makes Cost Transparency relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. This adds Cost Transparency credit because the resource gives people unusually clear, free, rights-respecting, or dependency-reducing help in a domain where paid markets and bureaucracies often fail. The credit is limited where the practice is not fully peer-run, not universally available, or still depends on outside systems. Calibration notes Comparative anchor: Public resources expansion calibrated across helplines, legal-aid portals, federal benefit and disaster systems, treatment locators, digital inclusion nonprofits, and direct aid navigation resources. Linked evidence 988 Suicide & Crisis Lifeline's public record makes Cost Transparency relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture. [13]

Confidence Basis

Confidence is computed from the evidence trail and review state, not typed into the profile by hand.

High 85/100

17 verified linked claims 17 direct axis claims 0 disputed claims 16/16 components covered

This confidence label measures the source-backed evidence trail. AI-scaffolded scores remain tentative until human review.

Claim confidence 16/20

17 verified linked claims

Source quality 16/18

Best source per verified claim, weighted by institutional reliability

Direct axis-specific claims 14/18

17 direct claims across 16 active components

Dispute load 12/12

0 disputed claims on this entity

Recency 10/10

Newest accepted timestamp: May 15, 2026

Reviewer status 7/12

Human-reviewed components score higher than AI scaffolding

Component coverage 10/10

16/16 evidence-bearing components have direct support

Evidence State

Profile stateAI draft / human-pending

VerificationUnverified

ConfidenceHigh confidence (AI)

ThoroughnessDeveloped (AI)

Correction routeUse “Challenge this rating” for factual errors, missing counterevidence, source problems, or calculation mistakes.

Company responseCompany representatives can submit source-backed corrections; payment never changes scores or reviewer authority.

Claims and Sources

Claims are the evidence record. Each claim needs a source link, axis category, status, confidence level, and timestamp before it can support a score.

* Tentative scaffolding score. Not human-checked or final.

1988 Suicide & Crisis Lifeline's public record identifies whether the resource is nonprofit, federal, peer-run, culturally specific, or otherwise structured outside ordinary commercial lead generation.

Ownership Verified High confidence Human-reviewed May 13, 2026

988 Lifeline aboutOfficial self-description · 68%

2988 Suicide & Crisis Lifeline's public materials show the decision structure and accountability context behind the public-facing help resource.

Governance Verified High confidence Human-reviewed May 13, 2026

988 Lifeline aboutOfficial self-description · 68%

3988 Suicide & Crisis Lifeline's reviewed model determines whether help is delivered as free public infrastructure, nonprofit service, federal portal, paid referral, or commercial capture of vulnerable users.

Extraction Verified High confidence Human-reviewed May 13, 2026

988 Lifeline aboutOfficial self-description · 68%

4988 Suicide & Crisis Lifeline's public record shows whether advocates, volunteers, peers, or staff provide help through a mission-oriented service rather than a purely extractive labor model.

Labor Sovereignty Verified Medium confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

5988 Suicide & Crisis Lifeline's resource helps people with crisis, abuse, legal, treatment, benefits, food, disaster, digital access, health-cost, or other practical needs that often fall outside normal paid consumer markets.

Solidarity Unemployed Verified High confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

6988 Suicide & Crisis Lifeline's service absorbs navigation, search, information, referral, advocacy, emotional-support, or application burdens that would otherwise be pushed onto people in distress.

Loss Bearing Fidelity Verified High confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

7988 Suicide & Crisis Lifeline operates in an area where commercial substitutes often monetize desperation, confusion, lead generation, recurring fees, or informational asymmetry.

Market Conduct Verified High confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

8988 Suicide & Crisis Lifeline's core usefulness depends on accessible information, trained support, current referrals, confidentiality, eligibility clarity, and avoiding exploitative handoffs.

Product Integrity Verified High confidence Human-reviewed May 13, 2026

988 Lifeline aboutOfficial self-description · 68%

9988 Suicide & Crisis Lifeline's scale affects whether the resource remains accessible, noncommercial, culturally competent, and accountable as public need increases.

Scale Integrity Verified Medium confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

10988 Suicide & Crisis Lifeline's public record makes Openness to Dissent relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture.

Openness To Dissent Verified Medium confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

11988 Suicide & Crisis Lifeline's public record makes Constitutional Spirit relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture.

Constitutional Spirit Verified Medium confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

12988 Suicide & Crisis Lifeline's public record makes Good Deal relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture.

Good Deal Verified Medium confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

13988 Suicide & Crisis Lifeline's public record makes Cost Transparency relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture.

Cost Transparency Verified Medium confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

14988 Suicide & Crisis Lifeline's public record makes Coercive Violence relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture.

Coercive Violence Verified Medium confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

15988 Lifeline public FAQ materials say emergency services, including 911, police, or sheriff, may be contacted when harm is imminent or in progress and less invasive collaborative safety planning cannot be made.

Coercive Violence Verified High confidence AI-generated / human-pending May 15, 2026

AI scaffold

988 Lifeline FAQ: police interventionGeneral web source · 58%

16988 Suicide & Crisis Lifeline's public record makes Surveillance Capture relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture.

Surveillance Capture Verified Medium confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

17988 Suicide & Crisis Lifeline's public record makes Ideological Disavowal relevant through its crisis practices, privacy posture, public-service claims, free access, legal-rights work, or referral architecture.

Ideological Disavowal Verified Medium confidence Human-reviewed May 13, 2026

SAMHSA 988Primary public record · 100%

Alternatives

Competitors

AGOOD66 People USA Rose Houses peer respite network · same market AGOOD66 Promise Resource Network Retreat peer-run respite · same market AGOOD66 Wildflower Alliance Afiya Peer Respite peer-run respite · same market AGOOD63 Trans Lifeline trans peer-support hotline · same market AGOOD61 CSPNJ Wellness Respite Services peer-operated respite network · same market AGOOD61 Georgia Peer Support and Wellness Respite Centers peer respite network · same market AGOOD61 Juniper Peer-Run Respite peer-run respite · same market AGOOD61 Karaya Peer Respite peer-run respite · same market

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